Who can enjoy the unavoidable emotional labor

Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor.

OBJECTIVES The present study was designed to examine the links between empathy, emotional labor (both surface and deep acting), and emotional exhaustion as well as determine if emotional labor mediates the relationship between empathy and emotional exhaustion in teachers. It was assumed that emotional labor can take two opposite directions (positive mood induction and negative mood induction). ...

Emotional Labor of Software Engineers

The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “l...

Service, emotional labor, and mindfulness

How long can we enjoy B-player status?

In this edition of Healthcare Papers, Sutherland and colleagues reflect on their experiences developing a pan-Canadian picture of quality measurement (Sutherland and Leatherman 2010). Their review points out shortcomings, gaps and variations in how we measure and report on the performance of our healthcare system. The picture is not good. It is no better when we consider what the actual data sa...

Emotional Labor and Wages 1 RUNNING HEAD : EMOTIONAL LABOR AND WAGES

The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level by incorporating data on generalized work activit...